Trust & Transparency

Refund & Cancellation Policy

Last updated: May 2026

We want you to feel safe paying us. This page explains exactly when you can get your money back, how to request a refund, and how long it takes — in plain language, no fine print games.

🛡 7-Day Money-Back Guarantee. Not happy with a Premium or Pro membership in the first 7 days? Message us and we'll refund you in full — no questions asked, no forms to fill.

1. Brand Access memberships (Premium / Pro)

7-day full refund: Request within 7 days of your first payment for a 100% refund.
Monthly plans: Cancel anytime; you keep access until the end of the paid month. No partial-month refunds after the 7-day window.
Yearly plans: After 7 days, we refund the unused full months on a pro-rata basis if you cancel early (the 2-months-free discount is adjusted out).

2. Creator & Brand listing subscriptions

Every new listing starts with a free 7-day trial — you only pay if you choose to continue, so there is little to refund.
If you were charged in error or within 7 days of your first paid cycle, we refund in full.
Monthly listing fees are non-refundable after the cycle starts, but you can cancel renewal anytime from your dashboard or by messaging us.

3. Campaign packages (done-for-you)

Before work begins (no creators contacted yet): 100% refund.
After outreach has started: we refund the unused portion, minus any creator fees or costs already committed on your behalf.
Once a campaign is delivered and reported, it is considered complete and non-refundable.

4. Reel production

Full refund if you cancel before production starts.
Once editing/shooting has begun, the deposit covering work done so far is non-refundable; any unused balance is returned.

5. How refunds are paid

Refunds always go back to your original payment method:

Razorpay (card / netbanking / UPI / wallet): processed within 1–2 business days and reflected in your account in 5–7 business days, per your bank.
Manual UPI QR payments: refunded to the same UPI ID you paid from, usually within 48 hours.

6. How to request a refund

The fastest way is WhatsApp — message Devendra (the founder) directly with your name, email used at payment, and the plan/package. You'll get a reply within 12 hours.

💬 WhatsApp +91 78388 54709 ✉️ devendra@addainfluencer.com

7. Chargebacks

Please talk to us before raising a chargeback with your bank — almost every issue is resolved faster directly. We keep payment records (Razorpay payment IDs / UPI references) for every transaction so we can verify and process your refund quickly.

This policy may be updated from time to time; the "last updated" date above always reflects the current version. Questions about this policy? See our Terms and Privacy Policy.